Final Sale Policy
Thank you for supporting Frank Moyo!
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds on any purchases, including books, CDs, apparel, merchandise, and other products sold through frankmoyo.com.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@moyomediagroup.com.
To help us resolve the issue quickly, please include:
Your order number
A description of the issue
Photos of the damaged or incorrect item and its packaging
If your claim is approved, we will gladly send a replacement at no additional cost.
Lost or Delayed Shipments
Once an order has been shipped, delivery times are the responsibility of the shipping carrier. If your package is lost or significantly delayed, please contact us at info@moyomediagroup.com, and we'll do our best to assist you in resolving the issue.
Contact Us
If you have any questions regarding your order, please contact us:
Moyo Media Group
Email: info@moyomediagroup.com
Thank you for supporting independent children's books, music, and educational content! We truly appreciate your support.